This is where it begins.  With goals and standards.  With clear job descriptions.  With a push the boat off from shore – do not look back decision – about what we are about.

New hires can smell the certainty of direction – the clear, unconfusing signals – the here’s what we’re about purpose of the team.

Team members know where the coach stands and what is important.  Processes are simple and followed – but, not above being changed.  Processes are built to help people achieve commitments – and to help people, not just for the sake of processes.

And, most importantly, even without great people skills, each person knows that the coach is committed to their personal success and the team’s success.

This is never in doubt.

Now, go and make things better.  You can.  Know who you are and what you stand for.  Lance

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