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Daily Archives: May 24, 2010

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The Tone Of Everyday Heroines And Villains

COACHINGBy 245 TechMay 24, 2010Leave a comment

Over the last few days of vacation, I’ve seen a Delta stewardess speak with arrogance (an exaggerated display of one’s own importance) and a Grand Canyon bus driver shout instructions with anger.  Their tones bordered on abuse. Their voices were harsh.  Why?  What was it that caused them to act irresponsibly toward those they had…

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