Over the last few days of vacation, I’ve seen a Delta stewardess speak with arrogance (an exaggerated display of one’s own importance) and a Grand Canyon bus driver shout instructions with anger. Their tones bordered on abuse. Their voices were harsh. Why? What was it that caused them to act irresponsibly toward those they had…
Have you ever wondered how Broadway professionals keep their performances from receding into stale repetitions of old lines? Night after night – matinees and evening performances … How do actresses and actors keep displaying Tony award-winning acting and choreography – within the same old routines? For several years, I performed each summer in a series…
Yesterday, I was in a health foods store in Arizona – enjoying some R and R with my lovely bride and I began to think again about “The Power of Tone.” Louise was the cashier at checkout. This is a beautiful part of our great country. I find an incredible strength and peace in the red…
This past week I flew Delta from Knoxville, TN to Savannah, Georgia. On the leg from Knoxville to Atlanta, I noticed the ‘tone’ of my stewardess – especially during the familiar “turn off all electronic devices.” I could not get my computer turned off in time for her. And, as she passed by, she said…
“How can we refresh our sales strategies and activities to stay fresh, focused and motivated?” or, “How do we reinvigorate and re-energize ourselves in the face of adversity?” Seven (7) Ways to Remain Fresh, Focused, Motivated, Invigorated, and Energized … (in order of priority for me) Pray. I’ve got to start with this one…
Recently, Salman Sayed posted this question on LInkedIn … “What essential skills do you evaluate when hiring an external sales trainer?” A great question. Just as there are sales reps who are misplaced in their professions – so there are misfitted sales trainers as well. I know many of you have experienced boring training sessions, prideful speakers,…